Refund Policy for Hiee One Shop Application

Effective Date: 13 November 2024

At Hiee One Shop, we are committed to ensuring customer satisfaction with our application and services. This Refund Policy outlines the conditions under which refunds are applicable and the process for requesting them.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

• Technical Issues: If the Hiee One Shop application does not function as intended due to technical errors attributable to us, and the issue cannot be resolved after troubleshooting.
• Billing Errors: If an overcharge or incorrect billing occurs during your subscription or purchase.
• Service Cancellation: If you cancel a subscription within the trial period or the refund-eligible period specified at the time of purchase.

2. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of mind after the purchase or subscription.
• Failure to utilize the application or its features within the subscription period.
• Termination of services due to a violation of our Terms and Conditions or policies.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Support: Reach out to us on our Chat Support
2. Provide Details: Include your transaction ID, subscription or service details, and the reason for your refund request.
3. Review Period: Our team will review your request within 7 business days and inform you of the outcome.

4. Refund Approval and Processing

• Refunds, if approved, will be processed within 10 business days.
• The refund amount will be credited to the original payment method used for the transaction within 7-10 business days.
• Any applicable processing fees or deductions will be communicated before the refund is initiated.

5. Subscription Cancellation

• Subscription cancellations will take effect at the end of the current billing cycle.
• No prorated refunds will be issued for unused portions of a subscription period.

6. Governing Law

This Refund Policy is governed by the laws of India. Any disputes related to this policy will be resolved in the courts of Delhi, India.

7. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your data, please contact us through our chat support.

By using the Hiee One Shop application, you acknowledge that you have read and understood this Refund Policy.