Privacy Policy

Effective Date: 10 January 2025

1. Introduction

Welcome to the hiee one shop Application (“we,” “our,” “us,” or “hiee one shop”). Protecting your privacy and personal information is our top priority. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our application.

By accessing or using hiee one shop, you agree to the practices described in this policy.

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2. Information We Collect

To deliver and enhance your experience, we may collect the following types of information:

a. Profile Information

Details you provide during signup or profile update, such as:

• Name

• Username

• Phone number

• Email address

• Social media links

b. Business Information

Information related to your business or organization, including:

• Business name and type

• Designation

• Industry

• Location and domain

c. Usage Information

Data on how you interact with the app, such as:

• Pages visited

• Search queries

• Features used

• Activity timestamps

d. Device Information

We may collect:

• Device model and OS version

• IP address

• App version

• Mobile network and language settings

• Unique device identifiers

e. Location Information

As of now, we do **not collect or use** your device’s location data.

In the future, if location-based features are introduced (e.g., regional product listings or personalised content), we may request access to your **approximate or precise location**, but only with your **explicit permission**.

You will have full control over this permission and may manage or revoke it at any time through your device’s system settings.

We will update this Privacy Policy accordingly and notify you before any such changes take effect.

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3. How We Use Your Information

We use the data collected to:

• Operate and Maintain app features and services

• Personalize your experience based on your preferences and behavior

• Communicate updates, respond to inquiries, and deliver service notifications

• Secure your account and prevent unauthorized access or fraudulent activity

• Analyze and Improve performance, functionality, and usability

• Comply with Legal Requirements and respond to legitimate requests

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4. Sharing of Information

We do not sell or share your personal information for marketing. Information may be shared in the following cases:

• With Service Providers

• For storage, analytics, crash reporting, and technical infrastructure (e.g., Firebase, Google Analytics), under confidentiality agreements.

• In Business Transactions

• In the event of a merger, acquisition, or sale of assets, with prior notice to affected users.

• Legal Compliance and Safety

• To comply with laws, enforce our terms, and protect the rights and safety of users and the platform.

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5. Security of Your Information

We implement industry-standard safeguards to protect your personal data, including:

• Encryption of data in transit using HTTPS (TLS)

• Secure cloud infrastructure and data storage practices

• Access controls limiting internal access to personal data

• Regular system updates to mitigate security vulnerabilities

While we strive to protect your data, no method of transmission or storage is 100% secure.

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6. User Rights and Choices

You have the following rights and controls:

• Access and Update:

• You can view and edit your profile and business details through the app’s settings.

• Account Deletion:

• You may permanently delete your account and associated data by:

  1. Going to “Settings”

  2. Tapping “Delete My Account”

  3. Confirming the deletion

Note: This is irreversible. All data will be deleted within 30 days, unless retained due to legal obligations.

• Promotional Communication Opt-Out:

• You can unsubscribe from promotional emails through the link provided or by contacting us. Transactional and service-related communications will still be sent.

• Manage Permissions:

• You may control app permissions (e.g., location, camera, storage) from your device settings.

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7. Retention of Data

We retain your data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Inactive or deleted accounts will have associated data anonymized or deleted after 30 days, unless required by law.

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8. Children’s Privacy

hiee one shop is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

If your app is used in regions requiring 16+ compliance (e.g., GDPR), age-specific measures may be enforced.

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9. Cookies and Tracking Technologies

We may use cookies or similar technologies (via SDKs) for:

• App usage analytics

• Crash reporting

• Performance monitoring

These are used only to improve the app’s functionality and are not used for cross-site tracking or ad targeting.

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10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically due to:

• Changes in our practices

• Legal and regulatory updates

• New features or services

Significant changes will be notified via in-app messages or email. We encourage you to review the policy regularly.

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11. Contact Us

If you have questions, feedback, or concerns, reach out to us at:

• Email: info@hiee.one

• Phone: +91 99552 31707

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12. Hosting and Accessibility

This Privacy Policy is publicly available at:

👉 https://app.hiee.shop/privacy-policy

It is also accessible within the hiee one shop app under More Settings > Privacy Policy.

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By using the hiee one shop application, you acknowledge that you have read and understood this Privacy Policy and consent to the practices outlined herein.

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